Network Services - Citi Health

Housing Support Services

Do you struggle with unsafe or unhealthy housing conditions such as pests or mold, lead paint or pipes, no heat in the winter, broken stoves or missing smoke detectors, or water leaks and poor ventilation? You may qualify for housing benefits through the Social Care Network.

Goal: Help you live with dignity, safety, and comfort.

SCNY Form

Technicians providing home safety, mold remediation, and ventilation services

Services We Offer — Our Housing Services Include

Home safety assessments & accessibility upgrades
Mold & pest remediation
Ventilation & exhaust fan installation
Carpet removal, steam cleaning & sanitation
Dryer vent cleaning
More as needed

SCNY Form

Financial assistance and benefits overview for housing support

Available Benefits

Up to $10,000 for accessibility, safety improvements, and pest/mold removal
More than $13,500 in rental arrears or future rent assistance
Over $4,700 for utility setup and past-due payments
Over $5,000 for community-based transitional housing support

SCNY Form

Transportation assistance for medical and social care appointments

B — Transportation Assistance

Transportation should never be a barrier for Medicaid members needing access to healthcare, social services, and other critical resources. Our program helps members attend appointments and reach essential locations that support health and well-being.

SCNY Form

Who Is Eligible for Transportation Assistance?

Medicaid members receiving Enhanced HRSN Services may qualify for transportation to:

Housing appointments & eviction-prevention court hearings
Social services & vital records offices
Job interviews & training programs
Health education & chronic disease management sessions
Court, parole, probation & other legal appointments
Food pharmacies, farmer’s markets & mobile food programs

SCNY Form

Available Modes of Transportation

Taxi / Livery
Rideshare (Uber, Lyft, etc.)
Public transit assistance

Service Duration & Authorization: Available up to 6 months with possible re-authorization. Requests must be documented in the member’s Social Care Plan and assessed for cost-effectiveness. Eligibility limited to Medicaid members receiving Enhanced HRSN Services. See the New York State Medicaid Guidelines for details.

SCNY Form

Healthy food and nutrition support for medically tailored prescriptions

Medically Tailored Food Prescriptions

Personalized nutrition support to improve health outcomes:

Vouchers or food boxes for fresh, healthy groceries
Redeem at food pharmacies, pantries, grocery stores, farmers’ markets & CSAs
Covers 3 meals/day, 7 days/week

Note: Members receiving food prescriptions cannot also receive home-delivered meals or pantry stocking.

SCNY Form

Grocery & Meal Kit Deliveries

Pantry stocking with fresh produce & non-perishables
Supplements 3 meals/day, 7 days/week
Excludes perishable meat & dairy

Cooking & Eating Supplies

Get the tools you need for safe, consistent meal preparation.

Microwaves and mini-refrigerators when medically necessary

Nutrition Counseling & Education

Provided by Certified Dietitians or Registered Nurse Dietitians
Meal planning, grocery guidance & dietary management
Addresses diabetes, hypertension & food allergies
Available as individual or group sessions

We Help You Stay Nourished and Healthy

We help you and your family access reliable home meals and grocery benefits so you can stay nourished and healthy. Have questions? Email SCN@Citihealthny.com.

Social Care Network Services

Housing Support Services

Services We Offer — Our Housing Services Include

Available Benefits

B — Transportation Assistance

Who Is Eligible for Transportation Assistance?

Available Modes of Transportation

Medically Tailored Food Prescriptions

Grocery & Meal Kit Deliveries

Cooking & Eating Supplies

Nutrition Counseling & Education

We Help You Stay Nourished and Healthy

Contact Us

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